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Refund policy
Refund policy
Return and Exchange Terms
Product quality problem return
Quality problems are defined as damaged or incomplete goods.
If there is a quality problem, please contact the official website customer service immediately, and provide the photos of the product in question and relevant certificates, and we will provide you with return and exchange services. During the process, you are also required to provide the tracking number of the courier you sent.
Note
1. Please indicate the reason for the return or exchange when returning the product. If there is a quality problem with the product, please be sure to provide proof to the official website customer service first.
2. Please keep the outer packaging of the product intact (including package filler, outer box or outer packaging bag), ensure that the product accessories, instructions, tags, labels, etc. are complete, and the products are kept as they were when they were sold.
Return address
We will provide the return address in a timely manner when we determine the condition of the product for return or exchange.
About refund
For users who use online banking to pay, the refund will be returned to the original debit/credit card account. The bank refund time depends on the specific operation processing time of each bank, payment institution, etc. For details, please contact the original account bank.
About return shipping fee
For returns caused by the responsibility of the official website, such as quality problems, wrong delivery, etc., the postage shall be borne by the seller.
Product quality problem return
Quality problems are defined as damaged or incomplete goods.
If there is a quality problem, please contact the official website customer service immediately, and provide the photos of the product in question and relevant certificates, and we will provide you with return and exchange services. During the process, you are also required to provide the tracking number of the courier you sent.
Note
1. Please indicate the reason for the return or exchange when returning the product. If there is a quality problem with the product, please be sure to provide proof to the official website customer service first.
2. Please keep the outer packaging of the product intact (including package filler, outer box or outer packaging bag), ensure that the product accessories, instructions, tags, labels, etc. are complete, and the products are kept as they were when they were sold.
Return address
We will provide the return address in a timely manner when we determine the condition of the product for return or exchange.
About refund
For users who use online banking to pay, the refund will be returned to the original debit/credit card account. The bank refund time depends on the specific operation processing time of each bank, payment institution, etc. For details, please contact the original account bank.
About return shipping fee
For returns caused by the responsibility of the official website, such as quality problems, wrong delivery, etc., the postage shall be borne by the seller.
